About this policy
This policy explains how Luxury Cover, a trading name of Lang Broking Co Pty Ltd, handles your personal information. By using our website and services, you agree to this policy. See also our legal and disclosures and complaints process.
What we collect
Your name, contact details and date of birth, plus what we need to quote and arrange your cover. That includes details of your property (construction, security and rebuild cost), your contents and any valued items, your vehicles and drivers, and your insurance and claims history. When you buy, we also collect payment details and details of the insured person or entity.
We usually collect this directly from you when you get a quote, buy a policy, make a claim or contact us. We also use public records and third parties: property records that describe a home and its rebuild range, vehicle records that identify a car from its rego, and the insurers we deal with for you. Where we pre-fill an answer from a record, we show you so you can confirm or change it.
How we use it
To prepare quotes, arrange and manage your insurance, process payments and claims, meet our legal obligations, and keep in touch about your cover. We may use de-identified information to improve our services. We don’t sell your data.
Who we share it with
The insurers and underwriting agencies on your quote, and valuers, assessors and premium funders where they’re involved. We also share it with service providers who help us run the business (hosting, payments, communications and professional advisers), and where the law requires or allows. We only share what’s needed.
Overseas disclosure
Some insurers, reinsurers and service providers may store or process information outside Australia. When that happens, we take reasonable steps to make sure it’s handled in line with the Australian Privacy Principles.
Keeping it secure
We store your information in secure systems and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure. We keep it only as long as we need it or the law requires, then destroy or de-identify it.
Marketing
If we send you updates about products or services, you can opt out any time using the link in the message or by contacting us. We won’t use sensitive information for marketing without your consent.
Accessing and correcting your information
You can ask to see or correct the personal information we hold about you by emailing gday@gogary.com.au. We’ll respond within a reasonable time. If the law lets us refuse a request, we’ll explain why.
Privacy complaints
If you’re concerned about how we’ve handled your information, email gday@gogary.com.au and we’ll look into it. If you’re not satisfied with our response, contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, and changes take effect once published here.
Draft for review. This policy follows the structure the Australian Privacy Principles require and reflects how the platform behind this site handles information. It will be reviewed by the licensee’s lawyer before launch.