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What’s looked after How it works Claims Why a broker Luxury home insurance Mansion insurance Luxury car insurance What’s covered, in detail About Contact Your account

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We’ll confirm your complaint in writing straight away, a person will look into it, and we’ll resolve it within 30 calendar days.

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Your reference is . We’ve emailed you a confirmation and someone will be in touch. Quote the reference if you contact us about it.

What happens next

Straight away: we email you a confirmation with a reference number.
Then: someone looks into it, ideally not the broker you dealt with, and gets back to you.
Within 30 calendar days: we send our written response and what we’ve done about it.

If you’re not happy with our response

If you’re not satisfied, or we take longer than 30 days, you can contact the Australian Financial Complaints Authority (AFCA). It’s free and independent: afca.org.au, 1800 931 678, or GPO Box 3, Melbourne VIC 3001.

For complaints about how we’ve handled your personal information, you can also contact the Office of the Australian Information Commissioner. See our privacy policy.

High-value home, contents and motor insurance for Australians with more to look after.

CoverLuxury home insurance Mansion insurance Luxury car insurance Classic car insurance Porsche insurance Supercar insurance Home & contents Cars Fine art & collections Jewellery & watches Cellars Personal liability

GuidesRebuild cost Heritage homes Agreed vs market value

CompanyAbout Claims Contact Complaints Privacy Legal & disclosures

Concept, not a live product. Luxury Cover is a proposed brand built as a design and positioning demonstration. No licence, ABN or AFSL is shown because none has been issued: a plausible-looking placeholder reads as a disclosure and can’t be checked against ASIC. The insurer names and the home sum-insured ceilings are real and come from the panel already integrated on our platform; motor is placed with the same two insurers, whose ceilings have not yet been probed; the schedule and claim are illustrative. Nothing here is an offer of insurance, and any information in it would be general advice only.